The Tenant Advice and Education Service is delivered in a local resource unit in the West and East Pilbara. Our role is to advocate and support clients seeking assistance to understand their rights and responsibilities as a tenant in the accordance of the Residential Tenancy Act (RTA).
We provide an outreach service to particularly vulnerable and marginal isolated community groups between the City of Karratha, the Shire of Ashburton, Town of Port Hedland and Warralong Community / Marble Bar.
The program is to help people within the Pilbara to have better understanding about renting in the private and non-private sector. Our aim is to help resolve issues when the tenant is unsure what they can do or need assistance negotiating on their behalf or assisting them filling in forms, applying to court and/or representing them in court.
The service we provide in the Pilbara is unique as there are no other organisations that assist clients with residential issues. Clients could see a private solicitor, however, it’s not common practice to have solicitors involved in residential issues and all parties do have to agree to have a solicitor involved when attending court which the majority of our clients would not be able to afford.
If you are a tenant and need advice on tenancy related matters please contact us.
If you are a lessor needing assistance, please visit our links page for information on where to get advice.
If you would like to refer a client to one of our services please complete an External Referral Form and send to the nearest PCLS office.